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Cancellations & Returns

Cancelations

We understand that sometimes one makes a mistake or just realizes that they would rather have something other than what was just bought. Unfortunately, we cannot process order cancellations at this time however, we do have a great returns’ policy that could make you feel better.

 

Returns and Exchanges

We’re only in love with it, if you are. 

Our returns and exchanges policy strives to be as flexible for our customers as possible. We accept exchanges for all non-edible, full-priced products purchased at cakesmiths.com. If for any reason you are not satisfied with your purchase please do exchange it for something of equal or greater value within 10 days from the date of purchase. Exchanges are valid on electronic payments only. Though, we do offer cash on delivery services, we do not accept exchanges for the same.

Cakesmiths cannot offer money back returns at this point in time however, we are constantly working on making our policies better.

Although, we take great care to review each item of your purchase before shipping them to you, we will exchange any goods that are received in damaged or expired condition. Please email your complaint to hello@cakesmiths.in and a member from our team will assist in your exchange.

Please do return the baking tools & equipments in their original (unopened individual) packaging, as we will not be able to accept them in a condition otherwise.

 

Help / Contact Us

Trouble in baking paradise? Please do to call us on +91 22 3021 3333 . We are available Monday – Friday from 10am – 6pm. Alternatively, send us a note and we’ll come to the rescue.